[FIN.OPS]
Credit Controller
Extended Desk provides credit controllers who manage the full receivables cycle, from invoice monitoring to debt recovery. These specialists ensure your financial health by maintaining accurate records and consistent collection cadences while preserving your client relationships.
Our approach combines financial rigor with professional communication to reduce overdue accounts and improve overall working capital for businesses of all sizes.
The problem
When credit control is not managed with dedicated focus, overdue invoices start to impact cash flow. Without consistent follow-up, your finance team loses time tracking down payments instead of focusing on growth, while unresolved accounts can strain client relationships and create unnecessary financial risk.
The solution
Extended Desk integrates dedicated credit controllers into your finance operation to handle invoice management, reconciliation, and collection. These professionals work within your established policies to maintain your specific brand voice, ensuring you receive payments on time while keeping client interactions professional and constructive.
The Challenge
DSO metrics rising due to inconsistent follow-up on outstanding invoices
Growing administrative burden reducing the time available for strategic financial tasks
Difficulty in maintaining professional relationships while performing debt collection
Lack of clear reporting on cash flow forecasts and aging account status
Lower cost
than local hire
Save up to compared to hiring locally
Fixed monthly rates. No hidden fees for equipment, benefits, or overhead.
What you
actually get.
Improved cash flow
Dedicated specialists focused on monitoring aging reports and ensuring that your payments arrive within agreed terms.
Risk mitigation
Proactive assessment of new and existing clients to determine creditworthiness and keep your risk profile within acceptable levels.
Accurate reconciliation
Rigorous processing and matching of incoming payments to invoices to keep your ledger clean and up to date.
Professional reporting
Regular updates on collection progress and financial status so your management team always has visibility into your cash position.
Brand-aligned collections
Collections processes that reflect your professionalism, ensuring that you recover debts without damaging long-term client loyalty.
How we
build it.
Every engagement follows a structured lifecycle designed to turn your need into a high-performing, continuously improving operation.
Discover
We audit your current invoicing and collection workflows to understand your credit policies, existing tools, and typical payment cycles.
Design
We define the scope of the credit controller role, determining the specific reporting cadences, collection escalation paths, and system access requirements.
Recruit
We identify professionals with experience in accounting and collections who match your requirements for diligence, software proficiency, and communication style.
Onboard
New team members undergo training on your specific processes, communication tone, and software platforms to ensure they function as a direct extension of your finance department.
Operate
The team executes daily collection and reconciliation tasks while we monitor performance against agreed KPIs for payment recovery and ledger accuracy.
Uplift
We hold regular reviews to refine collection strategies, update reporting templates, and scale your support capacity as your business and receivables volume grow.
Ready to extend?
Credit control is managed as a stable, scalable function that improves your bottom line through disciplined processes and consistent professional engagement.